Delivery & Returns

Delivery Rates

  

UK Mainland

  

Standard: Delivery takes 3-4 working Days. (Sent via City Link). Our standard delivery charge is £3.99 or Free for orders over £100.

Next Day: Orders placed before 11 am Monday – Thursday will be sent next working day via Courier service City Link. Expect delivery between 9-5 Monday – Friday, no deliveries are made over the weekend. Our next day delivery charge is £4.99

Free Delivery: Rojo Footwear are now offering all our UK customers free delivery.
Customers who spend £120 and over will automatically receive free standard UK delivery.

UK Priority Delivery: Delivered within 48 hours Monday -Thursday using currier City Link, Our Priority Delivery charge is £4.99

Worldwide Delivery

  

Country                                                Shipping Cost

Channel Islands  (2-3 days)                                       £18.00

Ireland                                                                           £10.00

Hebrides +Orkney Island                                            £18.00

Benelux                                                                          £11.00

Netherlands                                                                  £11.00

Belgium                                                                          £11.00

Luxembourg                                                                  £11.00

Austria                                                                           £15.00

France                                                                            £15.00

Denmark                                                                        £15.00

Italy                                                                                £15.00

Spain                                                                              £15.00

Sweden                                                                           £17.00

Poland                                                                            £17.00

Hungary                                                                         £17.00

Switzerland                                                                   £17.00

South Africa                                                                  £17.00

Cyprus                                                                            £23.00

Greece                                                                            £23.00

Malta                                                                              £23.00

Turkey                                                                             £23.00

Bulgaria                                                                          £20.00

Finland                                                                           £20.00

Latvia                                                                              £24.00

Lithuania                                                                        £20.00

Portugal                                                                          £20.00

Romania                                                                         £20.00

Slovakia                                                                          £20.00

Slovenia                                                                          £20.00

Australia                                                                        £21.00

New Zealand                                                                  £21.00

USA                                                                                   £24.00

Canada                                                                            £24.00

Norway                                                                            £30.00

Rest Of The World                                                         £30.00

 

 

Returns

 

You have 9 days from when you receive your order to return your purchase for an exchange or refund.
All items must be returned in the condition and packaging you received them in.

We must be notified of all returns and you can do this by emailing enquiries@danielfootwear.co.uk and requesting a returns number. Failure to notify us of a return or failure to comply with our returns process may result in a delay with your request being processed or accounted for.

We offer a free UK returns service. You simply need to use the pre – paid trackable returns label enclosed with your order and stick it completed on the package. Take your order to the local post office and request a tracking reference, so you are able to track your return.

If you are not returning your parcel via our Royal Mail service and using a different courier, please ensure you keep all proof of postage for your return. We are not liable for any items that go missing with other couriers.

All returns must be sent back with a returns form including your order number, your name,returns number, product details and reason for return. All items must be returned in their original packaging, unworn and undamaged. Returns must be packaged in waterproof packaging with our returns address clearly marked on the parcel, Rojo shoes does not refund packaging costs for the return. We request that customers do not tape, mark or write on product boxes or packaging. Failure to follow these instructions may result in a delay in processing your return.

Please note, we do not offer free returns on items purchased in sales or promotions.

If you have not received a returns form or pre paid returns label with your order, please contact a member of our team who can send you one via email.

Our returns address is:
Rojo Shoes
Returns
MAM House, 91 Roseville Road,
Leeds, West Yorkshire
LS8 5DT

Returns Line: 0113 3899899
Opening times: Monday – Friday 9am – 6pm.

A member of our returns team will notify you when we have received your return and your request for exchange (if available) or refund has been processed.

Under the Sale of Goods Act 1979 we reserve the right to refuse a refund claim for reasons already stated in our terms and conditions.